Clarity Connect

The best contact center for O365 and Skype for Business.
Customer Experience
Not just technology.  T2M considers your operational needs and your business strategy.

Experience More:

 

Dedication to Service

Understanding Your Business

Environmental Optimization

Easy-to-Use Tools

Training

Premier Support Availability

Product Focus

Engineer Certification

Ongoing Relationship

Trouble Remediation

Connect Features
 
 
Identify callers, determine their needs, quickly route them to the best available expert.

Features:

IVR Heat Maps

       Insight Reports

       Custom Reports

Intelligent Routing

       Quick IVR

       Recording

Powerful, Custom, Flow Configuration

       Configurable Queues

       Skills Based Call Routing

       Post Interaction Surveying

Reporting

       Queue Stats

       Agent Behavior

       Call Flow Usage Data

       Intelligent Dashboard With Real-Time Metrics

Intra-Day Historical Reporting

Application Integrations

        Screen Pop URLs

        SQL Server Queries

        CRM – Salesforce.com

        Push Data to Customer Records

        CRM – Microsoft Dynamics Online

        Deliver Customer Detail to Agents

        Workforce Optimization – CSI Virtual Observer

Web Chat

        Skills Based Chat Routing

        Add-On to Clarity Connect

        Simple Website Integration

        Web-Based Management Tools               

        Transcript Save Configuration Options

        Modern Browser Support Including Mobile

        Public-Facing Web Chat Client in HTML & JavaScript

 
Platform Benefits
Move to the cloud and further leverage your Microsoft investments.
 

Benefits:

Development & Extensibility

      “Native”  Solution to Skype for Business

      No Separate Desktop Client

Multi-Channel Communications & Collaboration

      Common Underlying Technology and SfB User Interface               Supports Voice, IM, and Chat

Ease of Deployment

      No Significant IT Investments

      Simple Incremental Growth

Mobility & Disaster Recovery

      Seamless & Secure O365 Access Integration

      Mobile Agent Optimization

Significant Cost Savings

      Eliminate PBX Infrastructure & Maintenance

      Operational Expense Model Pricing

For Sales

214-932-1500

Email

sales@t2mdev.com

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