Day2 Services

Trusted to provide maintenance, support and managed services for mission critical UC environments around the world

Focus on your priorities.

​Every IT organization needs a trusted partner. Time2Market is ready and available to assist with those unexpected incidents and unplanned challenges. Operational peace of mind is standard with T2M Day2.

Services:

Multi-Mode Access

Responsive, In-House Support

100% US-based Personnel

Service Level Agreement Response

Tier 2 and Tier 3 Support

After Hours On-Call

24x7x365 Emergency Response

Scheduled Patch Application

ITIL Based Model

24 x 7 Support
 
 
Advanced Knowledge Experts
There is no substitute for real-world experience.

It's all about talent. It's all about people. It’s all about time in the field. Time2Market has the experts. Operational peace of mind is standard with T2M Day2.

 

Services:

Microsoft Voice Partner of the Year 2015 & 2016

Microsoft Certified Solution Masters (MCM) In-House

Microsoft Most Valuable Professionals (MVP) In-House

500,000+ Skype for Business Seats Deployed

Expertise in Exchange 2007 to 2016

150,000+ Exchange Mailbox Migrations Completed

Audiocodes / Sonus Expertise

Logical Impact Planning Inputs

Broad Industry Knowledge

Deep Telephony Expertise

Legacy PBX Familiarity

 
Fault & Performance Monitoring
All alarms are not equal.

Time2Market device & circuit monitoring provides real-time polling data and real-world analysis.  Operational peace of mind is standard with T2M Day2.

Services:

24x7x365 Monitoring

Around-the-Clock Performance Alerts

Proactive Alerting

Expert Analysis

Server Health Monitoring

Gateway / SBA Monitoring

Detection, Isolation, Diagnosis of Faults

Restoration to Normal

Documentation Reference Creation

Regular Customer Communication

Standardized Interval Reports

 
Advanced Portal
Way more than through the looking glass.

Modern ticket management tools and easy access to status about your environment.  Operational peace of mind is standard with T2M Day2.

 

Services:

 

Fast, Efficient Ticketing System

Server Health Reporting

On-Demand Call Quality Reports

Usage and Billing Reports

Customizable User Roles

Web Access

Secure Environment

Track Status

Request Escalation

View Notes

 
Single Point of Contact
Single vendor integration

Easy access to support experts when it matters most.  Accountability and accessibility without the hassle.  Operational peace of mind is standard with T2M Day2.

Services:

 

One Call to Make

Vendor Management and Support

End-to-End Control of Troubleshooting Process

Facilitate Change Management

Escalation Path Knowledge

Holistic View of the UC System

Case Ownership

Archived Configuration Access

“Golden File” Maintenance

 
Troubleshooting
If only I could put my finger on the problem.

Don't chase the proverbial "needle in the haystack" alone. Partner with the UC Experts at Time2Market and avoid the endless frustration of never solving the problem.  Operational peace of mind is standard with T2M Day2.

Services:

 

Experienced, Specialized Support

Work Issues from Start to Finish

Support Technicians Speak both

     “Techie” and “Plain English”

Software, IP Phones, Headsets, and More

Incident Management

Problem Management

Event Management

Coordinate Hardware RMAs

Problem Priority Assignments

Root Cause Analysis

Training
 
Gain proficiency through practice and instruction.

Time2Market brings practical knowledge and real-world wisdom to the unified communications classroom.  Operational peace of mind is standard with T2M Day2.

Services:

 

End User Training for Technical and

   Non-Technical Audiences

Deep-Dive “Train the Trainer”

Remote and Onsite

Custom-crafted User Guides and Handouts

Use Case Customization

Flexible Scheduling

UC Expertise

Tips & Tricks

Refresher Classes

Personalized Approach

For Sales

214-932-1500

Email

sales@t2mdev.com

Copyright © 2018, Time2Market LLC. All rights reserved.                                                  LEGAL                 PRIVACY POLICY

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