Focus on your priorities.
Every IT organization needs a trusted partner. Time2Market is ready and available to assist with those unexpected incidents and unplanned challenges. Operational peace of mind is standard with T2M Day2.
Responsive, In-House Support
100% US-based Personnel
Service Level Agreement Response
Tier 2 and Tier 3 Support
After Hours On-Call
24x7x365 Emergency Response
Scheduled Patch Application
ITIL Based Model
24 x 7 Support
Advanced Knowledge Experts
There is no substitute for real-world experience.
It's all about talent. It's all about people. It’s all about time in the field. Time2Market has the experts. Operational peace of mind is standard with T2M Day2.
Microsoft Voice Partner of the Year 2015 & 2016
Microsoft Certified Solution Masters (MCM) In-House
Microsoft Most Valuable Professionals (MVP) In-House
500,000+ Skype for Business Seats Deployed
Expertise in Exchange 2007 to 2016
150,000+ Exchange Mailbox Migrations Completed
Audiocodes / Sonus Expertise
Logical Impact Planning Inputs
Broad Industry Knowledge
Deep Telephony Expertise
Legacy PBX Familiarity
Fault & Performance Monitoring
All alarms are not equal.
Time2Market device & circuit monitoring provides real-time polling data and real-world analysis. Operational peace of mind is standard with T2M Day2.
Around-the-Clock Performance Alerts
Server Health Monitoring
Gateway / SBA Monitoring
Detection, Isolation, Diagnosis of Faults
Restoration to Normal
Documentation Reference Creation
Regular Customer Communication
Standardized Interval Reports
Way more than through the looking glass.
Modern ticket management tools and easy access to status about your environment. Operational peace of mind is standard with T2M Day2.
Fast, Efficient Ticketing System
Server Health Reporting
On-Demand Call Quality Reports
Usage and Billing Reports
Customizable User Roles
Single Point of Contact
Single vendor integration
Easy access to support experts when it matters most. Accountability and accessibility without the hassle. Operational peace of mind is standard with T2M Day2.
One Call to Make
Vendor Management and Support
End-to-End Control of Troubleshooting Process
Facilitate Change Management
Escalation Path Knowledge
Holistic View of the UC System
Archived Configuration Access
“Golden File” Maintenance
If only I could put my finger on the problem.
Don't chase the proverbial "needle in the haystack" alone. Partner with the UC Experts at Time2Market and avoid the endless frustration of never solving the problem. Operational peace of mind is standard with T2M Day2.
Experienced, Specialized Support
Work Issues from Start to Finish
Support Technicians Speak both
“Techie” and “Plain English”
Software, IP Phones, Headsets, and More
Coordinate Hardware RMAs
Problem Priority Assignments
Root Cause Analysis
Gain proficiency through practice and instruction.
Time2Market brings practical knowledge and real-world wisdom to the unified communications classroom. Operational peace of mind is standard with T2M Day2.
End User Training for Technical and
Deep-Dive “Train the Trainer”
Remote and Onsite
Custom-crafted User Guides and Handouts
Use Case Customization
Tips & Tricks