Clarity, Time2Market's top rated choice for contact center solutions, announced the release of a new web-based interface for agents in Clarity Connect™ — the best cloud contact center for Microsoft Office 365 and Skype for Business. This new interface provides Clarity Connect customers with a complete set of agent and supervisor capabilities directly in a web browser along with localization support across multiple languages. The new interface is powered by Microsoft's Skype Developer Platform for Web ("Skype Web SDK") and natively extends Skype for Business' call control to Clarity Connect.
This new interface expands upon the recent release of the Clarity Connect cloud contact center and increases its global footprint. Clarity Connect's federated-delivery model enables clients to move their contact center to the cloud, regardless of whether they have Office 365 or Skype for Business (on-premises or fully hosted). This model is flexible and helps clients keep their cloud deployment options open. For example, clients could migrate some or all of their users to Office 365 now, or choose to migrate users in stages and have Clarity Connect seamlessly transition alongside them later.
"Moving the agent experience into the browser allows us to deliver a user experience that is tailored to the unique needs of the contact center," said Jon Rauschenberger, CTO of Clarity. "Although the web-based interface looks different than the traditional Skype for Business client, it's still natively powered by Skype for Business under the hood."
Andrew Bybee, group product manager for Skype for Business, Microsoft Corp. said, "We're pleased to see Clarity Connect enable Microsoft Office 365 customers get to the cloud. Clarity Connect's federated delivery model is an excellent way to leverage Skype for Business Online to provide an enhanced customer service offering across the globe."
Clarity Connect is now available in English, French, German and Croatian, with Spanish and other languages to be made available in the future.