September Cloud Services

September 2, 2016

Thank you for using T2MCloud! Here at Time2Market we pride ourselves on our custom-coded Cloud Complete Portal, and that’s what this month’s newsletter is all about. We’re constantly looking to expand and optimize the tools available to you. With that goal in mind, the month of August brings an assortment of new features and quality-of-life improvements to the portal – read on for the details!

 

Real-Time Notifications

 

Any changes made in the Cloud Complete portal are processed under the hood before taking effect. In the past, this has been a relatively opaque process, and one could trust that changes would take effect within a couple minutes of pressing that button. With the latest portal update, however, trust is no longer required (although it’s still appreciated!) – changes made in the portal will now generate a notice in the bottom-right corner of your browser explicitly notifying you that a change has been processed successfully. Here’s an example after removing a user:

 

This change is now live across the portal. The notification appears as soon as the change has been processed (30 seconds to a few minutes depending on the extent of the changes) and automatically disappears after 10 seconds.

 

Phone Number Filtering by Location

 

The next quality of life improvement will greatly benefit Cloud Complete customers with multiple physical locations. In the past, the Line URI drop-down in the portal would list every single available phone number for one’s organization. However, we’ve found that this can be a very long list of numbers, and it’s rare that a user in a Texas office would need a phone number with a Minnesota area code, for example. Now, the Line URI and Private URI drop-down menus will by default only display numbers associated with the user’s selected location. In the event that a number from another block is desired, simply check the new Display All Numbers box just below the URI drop-downs:

 

User Name / SIP Address Changes

 

Sometimes, users’ names and/or e-mail addresses change – whether it be moving a user to a new @domain, a user’s last name changing after getting married, or a number of other reasons. Prior to today, these types of changes would necessitate contacting T2M Support to implement the corresponding SIP address change on the back-end. We’re happy to announce that’s no longer the case – user SIP addresses can now be changed directly in the portal by anyone with User Edit permissions. This is located directly under the Call Forwarding settings on the Edit User page:

 

Changing a user’s name / SIP address is a relatively major change to their account and requires some further action. The Change SIP Address page itself gives further details on what must be done after making the change in the portal:

 

Remember that a user’s SMTP, UPN and SIP address should always match up in order to avoid any potential issues. If you have any questions about this, please don’t hesitate to submit a ticket to T2M Support for clarification.

A Small Note on Support

In troubleshooting reported issues with the Cloud Complete service, it’s typical for T2M or our carrier to place test calls in order to replicate and verify issues as well as our attempted solutions. From a customer’s perspective, this may not be desired in all cases – for example, you may wish that we investigate a call’s quality without making contact with one or both parties. In order to accommodate all scenarios, we’ve added a checkbox to our ticket submission system:

 

Checking this box provides authorization for the T2M support team and phone carrier to place test calls to one or both numbers involved in the issue. If this box is left unchecked, we will still investigate the reported issue to the best extent possible without any intrusion.

 

That wraps up the month’s upgrades to the Cloud Complete service. Thanks for subscribing to T2MCloud! We hope to continue serving you and your organization’s needs. If you have any questions about this update or suggestions for future changes, please contact us at feedback@t2mdev.com–we’d love to hear from you!

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