Cloud Services Aug 2017

August 15, 2017


Thank you for using T2MCloud! This month’s update to the Cloud Complete 
portal brings a highly requested New Accounts Report to your administrative 
toolset, which allows you to track and audit the creation of new user accounts for 
your organization. User call history reports have been updated to display some 
additional useful information as well as an expanded range of call history.  

New Accounts Report
The New Accounts Report is meant to assist organizations in tracking both the day 
that a user was created as well as the credentialed user who enabled them in the 
Cloud Complete portal:


This report is viewable by month. The “Created Date” value has been tracked since 
late July and is accurate from that point onward. All users created before then will 
show a “Created Date” of 6/1 and can be seen by browsing to June 2017 – 
however, the “Created By” value is accurate for every user regardless of creation 


Beyond auditing purposes, this report can serve as a useful tool for validating your 
user configurations when enabling large numbers of employees at once. Rather than 
navigate through the Users tab searching individually to validate their assigned SIP 
address and Phone Number, you can pull up this month’s New Account Report and 
see them all at once. 


Updates to User Call History Page
When searching for a user’s call history, the main report page now includes some 
additional information. We have added a Call Duration and Audio Quality metric to 
each call’s row. You will also see a 7-Day Quality counter in the top right corner, 
indicating the user’s overall experience over the last 7 days:



For more information on what qualifies a call as “Good” audio quality, check out 
our previous newsletter sent in July 2017 for an in-depth exploration of call metrics 
and how our portal evaluates user calls. If you did not receive that newsletter, 
please e-mail to request a copy. 

That wraps up the month’s upgrades to the Cloud Complete service. Thanks for subscribing to 
T2MCloud! We hope to continue serving you and your organization’s needs. If you have any questions 
about this update or suggestions for future changes, please contact us at– we’d 
love to hear from you!

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