Thank you for using T2MCloud! This month’s update to the Cloud Complete
portal streamlined the user creation process for non-synced customers,
expanded our already-robust reporting, and implemented several important
bugfixes. Read on!
Create User Functionality
This feature addition applies only to customers who are not able (or choose not to)
use the Hosting Controller application to live-sync Active Directory details and
passwords to Cloud Complete. In the past, your organization’s administrators have
had to submit a support ticket for each new user creation, incurring some
turnaround time. Now, the power is in your hands to create new users at will!
If you are one of these organizations, you’ll notice the following button changes on
your User page:
(Every organization gets the nifty new icons, however)
The old “Enable User” button goes away, and is replaced by “Create User.” Clicking
on this button will bring you to the following form entry:
Simply fill in the required information and click “Create User” to begin the process.
This sends the commands directly to the server queue for creation, so make sure to
double-check everything! Recall that best practices would be for the user UPN / SIP
to match their Office 365 account whenever possible. Once the script is completed,
you will be notified with a toast pop-up on your Portal screen and the user will be
available for editing in the main Users search.
If you think that your organization is supposed to have this functionality but the
button doesn’t show up, please submit a support ticket for assistance.
Updates to Reporting
First, the Poor Calls Report has a new pie chart – shown on the right in the
screenshot below, this breaks down poor call metrics into the broad categories of
Peer-to-Peer, Conference and PSTN:
This data can be useful in determining the root cause of a broad issue with call
quality both for Tier 1 and when Time2Market support is investigating a case.
Further quality-of-life improvements to the Reports page involve exporting data.
There are two major changes here to note:
*Exports now report as .csv files rather than .xlxs for easier file handling and
smaller file sizes.
*Files now export with an automatic descriptive name including the report
type and a unique identifier, rather than the previous generic filename that
necessitated re-naming every export.
Many of our bugfixes this week applied to the reporting module, as well. If your
organization has struggled with any of the following issues, you can now have
*Fixed a bug that would strip the 0 off of international numbers when
*Fixed a bug that would prevent the pie charts from appearing when
*Fixed a bug that would cause the PSTN Summary Report to crash
That wraps up the month’s upgrades to the Cloud Complete service. Thanks for subscribing to
T2MCloud! We hope to continue serving you and your organization’s needs. If you have any questions
about this update or suggestions for future changes, please contact us at firstname.lastname@example.org–
we’d love to hear from you!